Interestingly, when you type "gmail down" into Google, the first search result is my recent blog entry posted last time it went down. I knew it had gone down again this morning because that entry has suddenly started receiving lots of comments by frustrated Gmail users. A couple of people are also defending Gmail because, after all, it's just BETA and people who are taking advantage of this free service shouldn't expect it to be perfect.
Fair enough. I moved anything important off Gmail last time it went down.
I just wish the Google people would provide some notification or explanation about what's going on when Gmail goes down. We all know it's BETA, and most users are willing to forgive problems since we're getting a free service, but I think we'd be more likely to pay for their service in the future if we felt we could count on them to be open about what they're doing and keep users informed.
One user's perspective.
UPDATE: It's back up at 12:30pm EST. Seems like it was down for only about 30 minutes this time. Last time it was a few hours. I still think information to users would be a good idea. How to keep users informed so that they'll stay happy, calm and trusting despite unexpected problems (which everybody has) should be part and parcel of a BETA testing phase for any commercial service or product. IMHO. But then what do I know. I'm just a user.