Silicon Valley's benevolent dictatorship

This is the opposite of a live blog post, despite the fact that I was listed as a live-blogger at last week's Fortune Brainstorm Tech conference in Half Moon Bay (near San Francisco). I am now at the iSummit in Sapporo, which I will write about soon.  For some more timely reporting about what got said in Half Moon Bay last week, try here, here, here, here, and here.

Anyway. Since I don't live in Silicon Valley and don't visit it very often, attending the Fortune Brainstorm was a useful reminder of How "The Valley" views "The Rest of the World." It was pretty clear that the CEO's, tech entrepreneurs, and venture capitalists whose lives and businesses revolve around Silicon Valley really do view the world in two parts: The Valley and Everybody Else - with the latter in concentric layers of tech-unsavvyness, remoteness, non-English-speaking-ness and primitiveness. There was even a session titled "What the Rest of the World Wants." As if you can generalize about "The Rest of the World" beyond the implied Valley+the U.S.+some more advanced parts of Europe, vaguely defined.  (Wish I was talented enough to draw one of those New Yorker-style cartoon maps...maybe Gapingvoid can help us out here?)

As author Rebecca Fannin pointed out on the Huffington Post, even China was barely mentioned: "Why was China ignored in the panel discussions? First, it's far away. Second, and more importantly, Silicon Valley is in a state of denial."  She thinks that the Silicon Valley patrons of the Fortune Brainstorm are failing to take China seriously, and that this denial will cause them to be "blindsided" by a "truly disruptive force."

Denial? Probably. Hubris? Definitely.

I was struck by the assumption permeating many discussions at Half Moon Bay: that communications technology (mainly, the internet and mobile devices) combined with capitalism will inevitably make everybody in the world more free. Just by virtue of being deployed as broadly as possible. Thus, as these people continue to make millions, they are also saving the world. Which makes them all feel terribly good about themselves.

Don't get me wrong, there were plenty of people at the conference with strong and admirable sense of social responsibility. A new and very worthy Prize for Technology and Development was announced for entrepreneurs whose businesses do good things for poor and/or un-free people in The Rest of The World. I attended a very stimulating session on governance run by Daniel Kauffman of the World Bank and Ross Mayfield of Social Text - both great guys doing excellent work and thinking. In that session, while much general enthusiasm was expressed about the ability of mobile phones and twitter to make people more free and politics more transparent,  we also managed to have a brief discussion about technology and corporate social responsibility, and the issues of corporate involvement with government control and manipulation of populations.

But in several sessions, when I raised my hand to push back on blanket statements made by many people about technology and capitalism being inevitable forces of good, and to insist that whether technology or capitalism make people more or less free depends on specifically how they are deployed, by and with whom, and how transparently and openly that deployment happens, my comments were met by many attendees with rolled eyes and looks of annoyance.

It was thus a relief when Joi Ito and Larry Lessig had a chance to poke holes in the thick layer of self-congratulation. Lessig predicted that the U.S. government will eventually find an excuse (perhaps after some kind of "i-9/11" attack) to clamp down on Internet freedoms in the United States - with the implication that law-abiding U.S. Internet and telecoms companies will have little choice but to go along with it (nor can we be very optimistic that Congress will let us sue these companies for helping the executive branch infringe on our constitutional rights). Joi warned that not all kinds of capitalism lead to greater freedom or spread wealth and opportunities to everybody. "The capitalists aren't really that helpful, generally," he said. It depends on the business model deployed which really depends on the social intentions of the people running the business, and how much they care about long-term social and political repercussions. "We're forgetting that we had to fight to create an open Internet." Venture capitalists, he said, "assume that the Internet just works... that's very irresponsible," and they're not thinking about how specific business decisions impact overall levels of freedom, openness, and inclusion. "We have to do more than just run around chasing deals." (Watch a video of Joi's remarks shot by Tom Foremski at the bottom of this post.)

Which brings me to another conference held in London earlier this month which I didn't attend, OpenTech, and the keynote given by the EFF's Danny O'Brien, along with his companion series of blog posts. The talk is titled Living on the Edge. Here is the blurb summary he posted for it:

Living on the Edge (of the Network) When you want to make a private picture or note available only to your friends, why do you hand it over to a multi-national corporation first? What use is a mobile phone running Apache? Does IPv6 really exist? Can we be ecologically-sound and still run our terabyte home servers? Please? These, and other whining rhetorical questions answered by Danny O'Brien, ORG founder and EFF activist.

His point is that we have come to depend way too heavily on a small number of Internet and telecoms companies to conduct the most private and intimate details of our professional and personal lives. As long as those companies have values aligned with our own and are run by people we think have integrity, we don't see a huge problem. But what if the values cease to be aligned or political circumstances change? See the video embedded at the bottom of this post. Also see the PDF and Open Office presentation file.  In one of his companion blog posts he writes:

If we want people to have the same degree of user autonomy as we've come to expect from the world, we may have to sit down and code alternatives to Google Docs, Twitter, and EC3 that can live with us on the edge, not be run by third parties.

..and in another titled "Independence day" he continues:

There's also a pressing civil liberty reason to start leaning back towards holding your data close to your chest. Data held by a third-party in the United States just isn't safe. Terms and conditions deny you any recourse for leaked or lost data; courts and Congress both deny citizens the protections of the Fourth Amendment for *any* data that you share with others. That even means data you expect to keep private, or have no way of keeping to yourself (the key case here is United States v. Miller, where the court decided that you have no expectation of privacy in your bank records, because you *shared them with your bank*!) So here's the question: how much of our life that we share with the Web 2.0 giants do we really *need* to share? How much of these services can and should we be running from the comfort of our own homes?

...and finally:

It’s like if I was to concede that a benevolent dictatorship is a far more effective model for a political system than a liberal democracy. The problems you hit in that context is when the dictatorship slides from benevolence (or effectiveness), or you need a new dictator in a hurry. I love having Steve Jobs at Apple: I just can’t quite believe the odds that the next Steve Jobs will be at Apple too, and the one after that. I want to move my data seamlessly where the best ideas and implementation move.

The guys running Google, Apple, Microsoft, and many other companies represented at the Fortune Brainstorm are the benevolent dictators of the global information and communications system. But can we assume they will always be benevolent? What happens when they roll out services in not-so-benevolent authoritarian regimes? We need to push our service providers to be honest, transparent and not screw us over, which is why I've been involved for the past two years in developing a corporate code of conduct for free speech and privacy (which is likely to go public sometime this Fall). But that's not enough. Power over our communications and identities is much too concentrated in the hands of people who are more accountable to v.c.'s and shareholders wanting profits than to users who want their rights and interests protected. We need to have more choices - which should include plenty of non-proprietary, grassroots, open alternatives. At the iSummit here in Sapporo, many conversations are taking place about how to build a global community devoted to incubating, nurturing and supporting services, tools, and platforms - things that will help ensure that the global information and communications environment really does continue to evolve in a freer, more democratic direction.

Videos:

Comments

[Andrew Lih]

Nice roundup of lots of good issues. I often wonder what the ideal "Let's bring SV people to China" conference/summit might look like. And no, I don't mean something like Scoble visits CNBloggercon.

[Digidave]

That was an awesome post. I wish I could add to it - but you seemed to get right down to it. I hope some of the predictions/thoughts you had are wrong (i911 = no more internet freedom), but the more we talk about it now - the easier it will be to fight for freedom of speech if that ever happens.

[lewis shepherd]

Excellent post. I've thought along similar lines for many years, and only now is the China issue bringing this dichotomy in worldview (inevitablist vs realist) to the forefront... but it is of course relevant in Russia, Iran, Pakistan, and as you mention even in the software industry or S.V. itself! Lazy if well-intentioned thinking behind it, though I'm not always sure just how well-intentioned.

[Steven E. Streight aka Pluperfecter formerly Vaspers the Grate]

You don't understand. Web Twenty require freedom of expression and collaboration, which Red China is opposed to.

We ignore China because it's full of poison dog food, sloppy industry, and totalitarianism. They are anti-user, anti-web revolution.

China has nothing to offer the Valley. We have nothing but democracy in wild and crazy majesty to import.

[MikeTrap]

An excellent and thoughtful post. While I agree with both the attribution of oppressive ethnocentricity within the Silicon Valley bubble, and the potential downside of so much data concentrated in so few profit-motivated hands, the solutions to those problems are very different.

The former will either be cured or validated by the returns on capital more globally enlightened investment strategies can deliver.

The latter, I fear, is just the price to be paid for our collective unwillingness to pay for all the services we love and use on the web.

We can pay in dollars, or in data. The market seems to have decided.

[Yong Su Kim]

Great post. It's always refreshing to see someone discuss these issues without Silicon Valley colored glasses.

One thing you might want to look into is how the "benevolent dictators" have behaved in other countries with very different circumstances.

For example, recently in Korea, the government started cracking down on freedom of expression in Internet portals.

There were severe anti-government protests related to the import of US beef. The Government required internet portals to remove content related to protests but Google was the only portal that didn't comply. It essentially became a safe haven for protest organizers. This resulted in a big boost in traffic to Google and YouTube in Korea.

However, recently, Google caved in to police pressure and withdraw a YouTube video that was a public news broadcast about police corruption and nepotism. It seems that if the issue isn't related to commercial interests (ie. boost in traffic), the benevolent dictator tends to change their position pretty easily.

If even Google, one of the most benevolent dictators in Silicon Valley behaves this way outside the US, it does raise some interesting questions.

[gregorylent]

chinese will be the language of the web within a generation .. not in numbers, but in importance ... because chinese has more levels of meaning than english, the machine-readable needs of the semantic web will have more to work with, hence, its importance... if you only know english you will be left behind

[Alexandre]

Been thinking about very similar issues for quite a while and will need to mull this over even more.
I'm a semi-nomadic French-speaking ethnographer from Montreal, so my perspective is quite specific. But my thoughts go in similar directions.
The ideological dimensions are quite important. In the Valley-type groupthink, there are some shared assumptions about market economy, globalization, neo-liberalism, and even social darwinism. These assumptions are widely shared throughout the "geek niche" but they're far from universal. They form a fairly consistent worldview through which every idea is evaluated. In anthropology, we call this attitude "ethnocentrism." And, of course, if you add the hegemony and benevolent dictatorship components, you get an explosive mixture.
What's funny is that, in this Valley-focused group, there's a lot of self-congratulations about "The Good We Do Throughout The World." They literally can't imagine that anyone would use critical thinking with their ideas since they're unequivocally Good.
Ah, well...

[Mike Butcher]

Excellent post. Yes, it's good to be reminded that T&Cs are, in the end, a thin promise.

[Jeremy Ross]

A dictatorship would suck. But it seems to me we have something that's an oligopoly at worst. I don't think it's in any of the companies' interest you mentioned to do really stupid things to users. If we have healthy competition (an assumption, sure) then interests shouldn't be too divergent.

[Kevin Donovan]

Extraordinary post. Thank so much for putting it all in perspective.

[Yiu-cho Chan]

Definitely agree with everything in this post. The public doesn't get to hear about this problem often enough, so it's great to see some more attention being paid. We always hear about how TV and newspaper media are warped by government spin and abuse, but rarely do we hear about how our (yes, our) internet is progressively (or should I say regressively) being hijacked by the wrong people.

The unfortunate part of this intertwining of information (and information technology) with the capitalist system is that the capitalist system is, in its nature, imperialist. The biggest company will fight to get the biggest share of the market (not excluding the outcome of a monopoly). So it shouldn't have been unexpected that if information technologies became an affair lorded over by private companies, then the information that is being presided over by that technology is vulnerable to abuse by either by government or by corporations (not mutually exclusive). This government collusion with companies like Google (who would be more than happy to get you to do ALL your work over Gmail online, interestingly/frighteningly enough) or Yahoo! just brings to light how inherently flawed this system of private companies being the "gatekeepers" to the internet truly is. Of course I could say the internet should be a completely free and non-privatized system of mass communication (because this would be the best way for real grassroots efforts in many different fields to truly flourish) but then I think most people would say that I'm living in a fantasy land. But what a great fantasy!

[Glenn Charles]

The roots of the attitude examined, though, are a good deal more aged than implied by any of the material presented (which is excellent in context). I think it's this civilization's native response to the new: denial. Right now "identity" is practically defined by finding differences between ourselves and our neighbors, whereas identity of the (human) race is yet at question. I think probably a Babylon (whether or not the first is fictional) occurs, with the tower tumbling down...perhaps fortunately.
--Glenn

[Aurelie]

Great post! People are in business to make money. I am highly suspicious of all that talk about social entrepreneurship and using capitalism to do good. I can't help but think it is a ploy to avoid embarrassing grassroots campaigns from company opponents (think of the one surrounding the Nike sweatshops a few years ago).

While capitalism with integrity should be applauded, competitive pressures make it hard to put all this lofty talk in action - for instance, China offers many opportunities for Western financial firms, and getting a foot in the door requires putting up with human rights violations. (And I am not a businesswoman - I am an academic.)

The advances in technology make it even easier to monitor people than during the Cold War. Before, rooms and phones were bugged. Now, "spies" could gather troves of information just by sifting through email. And maybe the data is encrypted and the odds are small, but some people do go to extreme lengths to stay in power, and not just in China. I feel like the information companies are shutting down the debate before it even has a chance to get started.

[Twofish]

One really weird blind spot is that you have people talking about the internet making bureaucratic-authoritarian institutions obsolete, while all of them are working in bureaucratic-authoritarian corporate institutions.

Let's have an internet campaign to unionize Microsoft or unseat the board of directors of Google, and see how that goes....

Ultimate there are limits to which corporations will challenge bureaucratic control of the internet since your typical Fortune 500 corporation is organized in essentially the same way as the Communist Party.

I wish you luck at trying to develop more open social systems, I really do. I'm unfortunately quite pessimistic that you will be able to do it. The problem is that bureaucratic-authoritarian institutions end up amassing huge amounts of power, and you end up in the dilemma of becoming a bureaucratic-authoritarian organization yourself or losing.

There are instances of history of bureaucratic organizations losing, but they just get replaced by another bureaucracy. Sometimes things improve, often they don't. For example, let's supposed to enforce a corporate code of conduct on the internet. What will happen is that you will end up with bureaucratic, and an internal structure in which some people will have more power and some people will have less power, and ultimately you end up looking a lot like the institutions you are fighting.

One thing that is interesting to read is the history of early socialism. In the late 19th and early 20th century, you have people full of idealism wanting to overthrow the corrupt old power structures. But once you overthrow the corrupt old power structures, you create new power structures that can be as corrupt and oppressive as the old ones. Power inevitably corrupts, and while I think it is impossible to hold power without being corrupted by it, one can try to make things just a little better, and not much worse.

Someday, I imagine myself talking to my grandkids about how it felt to have lived in 1990, right when Communism fell, the internet was rising, and for a moment everything seemed possible.

For people growing up right now like my kids, the internet is just another piece of technology in the background, like television and radio when I grew up in the 1970's.

[Debs]

Thanks Rebecca - I needed that..;)

[Aurelie]

I was reading an old Economist this evening and the following article echoes themes in your post quite nicely.
http://www.economist.com/world/international/displaystory.cfm?story_id=11792535

[Sujan Patricia]

That was an awesome and thoughtful post, full credit goes to Rebecca. Please tell me that there really was a position paper by NTK, I’d like to have something to quote/produce when I get involved in any kind of OS discussion.